Technical Support Officer

JobsNepal.com Direct Recruitment Service

JobsNepal.com is the largest locally focused employment website in the nation! Our mission is to lead the Internet employment industry in Nepal by providing innovative information, superior resume management software and a comprehensive selection of services. We were established in March 2000, and started our operation from 14th March, 2000. As Jobsnepal.com grows, we expect to be in the market to find bright and talented experts to join our team. Watch for our job vacancy postings in Jobsnepal.com

Details / requirements:

Jobsnepal.com (Nepal’s first career portal with an approach of creating a meeting point for the employers and the job seekers where each aims at meeting their individual requirements) invites application from the competent, committed, self-motivated and enthusiastic Nepalese candidates in the capacity of Technical Support Officer for our client companies.

A renowned 3 star exquisite hotel  based in Kathmandu.

Technical Support Officer

RESPONSIBILITIES

  • IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them in a hotel.
  • installing and configuring computer hardware operating systems and applications;
  • monitoring and maintaining computer systems and networks;
  • talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • replacing parts as required;
  • providing support, including procedural documentation and relevant reports;
  • following diagrams and written instructions to repair a fault or set up a system;
  • supporting the roll-out of new applications;
  • setting up new users' accounts and profiles and dealing with password issues;
  • responding within agreed time limits to call-outs;
  • working continuously on a task until completion (or referral to third parties, if appropriate);
  • prioritizing and managing many open cases at one time;
  • rapidly establishing a good working relationship with customers and other professionals, such as software developers;
  • testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment.

QUALIFICATIONS 

  • Minimum of Bachelor’s degree in computer science.
  • Two or more years of experience on relevanttasks and position. 
  • Ability to work in a multicultural diverse environment and under pressure; 
  • Demonstrated ability to handle confidential information in a sensitive and tactful manner. Adhere to strict confidentiality involving, staffing concerns and internal/external correspondence. 
  • Good verbal, written and interpersonal communication skills in English and Nepali 
  • Solid proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, and Outlook) 
  • Ability to work independently and as a member of a team with minimal supervision.

SALARY WILL NOT BE A BAR FOR THE DESERVING CANDIDATES.

Overview

Category Technical
Openings 1
Experience 2+ years
Education Bachelors in Computer Science
Posted Date 31 Jul, 2016
Apply Before 10 Aug, 2016
City Kathmandu