Support Manager
Job posted on 18 May, 2018
Apply before 16 Jun, 2018
Bileeta (pvt) Ltd
Details / requirements:
Location: Kathmandu
Contract Period: 3 Months
Job Role
- Manage a helpdesk and support team providing technical support to end users
- Manage and coordinate officers (L2) deployed for support at geographic locations to ensure that support SLA’s are maintained.
- Properly prioritize requests to maintain support service levels.
- Develop escalation processes to ensure complex issues are handled correctly
- Manage issue tickets and close out tickets in a timely manner
- Evaluate results and recommends changes improving the performance of the support desk
- Provide regular report updates of support desk performance
- Facilitate continuous training to support staff to ensure that they are upto date.
- Manage the application knowledge bases (FAQ’s, User manuals, Troubleshooting manuals etc) and make them available to the clients.
- Conduct regular scheduled meeting with stakeholders and brief them on the status of the support centre.
Qualification and Experience
- Bachelor's Degree or other relevant Post Graduation degree in IT
- 3-5 years’ experience in IT Service 
desk environment 

- Excellent communication and leadership skills 

- Experience managing service desk operations 

Contact +94 0771074949
E mail: Nuwangirw@yahoo.com
Job Overview
Category | Information Technology |
Openings | 1 |
Experience | 3+ years |
Education | Please check vacancy details |
Posted Date | 18 May, 2018 |
Apply Before | 16 Jun, 2018 |
City | Kathmandu |