Front Office Executive

We at Hotel Moonlight would like to add another dimension to your memories of this wondrous Himalayan Kingdom. We not only provide you with comfortable accommodation, but also friendly service and accurate information for your safe and comfortable journey.

The charms and delights of the fabled city of Kathmandu wait for you at Hotel Moonlight. Though situated in the heart of the bustling downtown area on the edge of Thamel, Hotel Moonlight is an oasis of tranquility. We have a beautiful quiet garden and a rooftop terrace with amazing views of Kathmandu. There is a lobby on every floor to ensure personalized service. We have 46 international standard guest rooms, single, twin, double and triple and also have an adjoining annex with 17 rooms, with the same amenities and all luxuriously furnished.

Applications are invited for the following professional at Hotel Moonlight.

Front Office Executive: Position (2)

Experience: Must have 3-5 years of working experience in related field.

Qualification: BHM

Job Description

• Managing the entire Front Office responsibilities.
• Maintain complete knowledge of and comply with all departmental policies/services/ procedures/ standards.
• Maintain positive guest relations at all the times.
• Resolve the guest complaint, ensuring guest satisfaction at all the times.
• Monitor and maintain cleanliness, a sanitation and organization of assigned work area.
• Answer departmental telephone within 3 rings, using a correct greeting and telephonic etiquette.
• Ensure that current information on room rates, packages, and promotion is available at the front desk and that all the staff has knowledge of the same.
• Ensure efficient allocation of guest rooms during check-in and check-out periods, with a key focus on allocating best rooms to VIPs and historically problematic clients / members.
• Responsible for all reservations, walk-in and other sources of bookings. 

Interested applicants are requested to send their up to date CV at hotelmoonlight@gmail.com