Telesales Associate - Evening Shift

Fusemachines Nepal Pvt. Ltd.

Fusemachines (https://www.fusemachines.com/) is an enterprise AI services, education, and solutions provider on a mission to democratize AI. Headquartered in New York with operations across North and Latin America and Asia, Fusemachines brings together engineers and PhDs from around the world to help companies build innovative AI solutions. With a Nepal-based head office in Kathmandu, Fusemachines offers advanced AI products such as Fuse Classroom, Fuse Extract. Fusemachines AI Schools run AI Microdegree and Certificate programs in physical classrooms as well as online live classes using its proprietary content and learning platform.

Details / requirements:

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Recognize, document, and alert the management team of trends in customer calls. 
  • Complete call logs and produce reports
  • Answer calls and respond to emails 
  • Handle customer inquiries both telephonically and by email
  • Meet personal/team qualitative and quantitative targets
  • Provide customers with product and service information and do follow ups
  • Other duties as assigned
Qualification & Experience
  • Bachelor’s degree ongoing or completed
  • Work experience in call centre and customer service staffing is preferable.
Competencies Required
  • Excellent English Proficiency on written and verbal
  • Excellent ability to read, write, listen and edit content
  • Excellent in Business Communication 
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Self Disciplined and Customer Focused
  • Good research skills and attention to detail 
  • Good problem solving skill
  • Good Data Entry Skill & multi tasking
  • Capable of working effectively within a team as well as independently
  • Advanced computer skills required (Word, Excel and PowerPoint)

Note :

  • Able to work in shift wise basis
  • Evening Shift ( 1PM to 10 PM ) / (Drop off & one time meal facility)
  • Female Candidates are preferable.

Overview

Category Telecommunication
Openings 2
Salary Rs. 0 / Month
Experience Please check details below.
Education BBA / BBM
Posted Date 14 Oct, 2016
Apply Before 13 Nov, 2016
City Kathmandu