Customer Service

CUSTOMER SERVICE

Job Type: Full Time/ Part time

No Gender Bias/ No Age Bar

Number of vacancy: Few

Salary: Negotiable

SCOPE OF ROLE

• Interact with customers to provide and process information in response to inquiries, concerns and request about products and services.
• Qualification and Skills
• Having a Bachelor’s degree in management or equivalent field,
• Experience in customer service or hospitality industry will be a plus,
• Having good working knowledge of basic computer applications,
• Proper handling of customer  and active listening to understand customer needs,
• Demonstrate an audible, friendly, professional and well-mannered speaking voice,
• Capable of dealing calmly and politely with public under stressful conditions,
• Ability to make logical and quick decision in difficult situation,
• A team player with problem solving skills,
• Ability to multi-task, prioritize and manage time effectively,
• Ability to withstand criticism and irritated people,
• Excellent verbal and written communication skills in both Nepali and English.

KEY ROLES AND RESPONSIBILITIES

• Answer phone calls and respond to customer inquiries regarding products and services,
• Recommend product or service by collecting customer information and analyzing their product and service needs,
• Handle and process online and telephonic orders,
• Mobilize delivery staffs in wise, effective and efficient manner,
• Ensure excellent service standards and maintain high customer satisfaction,
• Know the company’s products and services and stay updated with the related issues,
• Promptly identify and resolve customer issues and follow up to ensure resolution,
• Contribute to team effort by accomplishing related results as needed.

SPECIFIC REQUIREMENTS

• Should be willing to work in evening shift,
• Should be willing to work in weekends and public holidays,
• Having a driving license and personal bike will make a plus.