Customer Service

Jobsnepal.com (Nepal’s first career portal with an approach of creating a meeting point for the employers and the job seekers where each aims at meeting their individual requirements) invites application from the competent, committed, self-motivated and enthusiastic Nepalese candidates in the capacity of Customer Service Representative for our client companies.

JOB POSITION: CUSTOMER SERVICE REPRESENTATIVE - 03

SALARY:  8,000 to 10,000 

SCOPE OF ROLE

Interact with customers to provide and process information in response to inquiries, concerns and request about products and services.

QUALIFICATION AND SKILLS

• Intermediate passed
• Atleast one year of experience
• Having good working knowledge of basic computer applications
• Capable of dealing calmly and politely with public under stressful conditions
• Ability to withstand criticism and irritated people
• Excellent verbal and written communication skills in both Nepali and English

KEY ROLES AND RESPONSIBILITIES

• Proper handling of customer and active listening to understand customer needs
• Demonstrate an audible, friendly, professional and well-mannered speaking voice
• Handle and process online and telephonic orders,
• Mobilize delivery staffs in wise, effective and efficient manner,
• Know the company’s products and services and stay updated with the related issues
• Promptly identify and resolve customer issues and follow up to ensure resolution
• Contribute to team effort by accomplishing related results as needed.

NOTE: FRESHER CAN APPLY