Customer Service Representative

daraz.com.np

Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.

Details / requirements:

Daraz.com.np (formerly kaymu.com.np) is Nepal's largest e-commerce platform that runs on a managed marketplace model to connect buyers and sellers. With over 80 employees, Daraz is leading the e-commerce revolution in Nepal.

Daraz.com.np is powered by German based Rocket Internet, one of the world's largest e-commerce focused venture capital firms and start-up incubators. Daraz Nepal is a part of Daraz Group, with investments from CDC Group, Ooredoo and Rocket Internet.

Learn more about Daraz: www.daraz.com.np

Learn more about Rocket Internet: https://www.youtube.com/watch?v=2jqiJX7_pzA

Job Description 

  • Learn Daraz systems and processes as and when guided
  • Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
  • Call customers to verify orders or to learn about their overall customer experience
  • Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
  • Maintain the call quality and productivity as per the set KPI targets & ensure company compliance
  • Suggest improvement areas as per customer feedback and self-analysis

Qualification required

  • Minimum Bachelor's degree required
  • 0-1 year relevant experience in the form of internships or full time job
  • Call center experience strongly preferred
  • Good in Nepali and English verbal/written communication
  • Excellent people handling skills - calm, soft-spoken and persuasive
  • Good in system handling skills (MS Office experience)

What we offer

  • International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
  • Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
  • Five days a week (Monday to Friday), 9 AM to 6 PM working hours
  • Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

How to apply

  • Email with your CV as an attachment to hr@daraz.com.npYour email needs to serve as a cover letter
  • Include in the subject field of the email the title of the job you are applying for
  • If you have been referred by current or past Daraz employees, please mention the referer’s full name and contact information

Overview

Category E-Commerce
Openings 4
Salary Rs. - 18000 to 20000 / Month
Experience 1+ years
Education Please check vacancy details
Posted Date 22 Mar, 2018
Apply Before 22 Apr, 2018
City Kathmandu