Customer relationship manager

eSewa Fonepay Pvt. Ltd.

eSewa Fonepay Pvt. Ltd., is a wholly owned subsidiary of F1Soft International Pvt. Ltd., F1Soft Group is an innovation engine in digital finance that is helping simplify the lives of millions of Nepalis. Since inception in 2004, we have been helping build a digital ecosystem that connects the Nepal population to essential financial services in simple, affordable and secure ways. The F1Soft Group comprises businesses in several verticals that enable digital transformation and contribute to ecosystem development. Our solutions cater to mobile financial services, eHealth, EduTech, InsureTech, and eCommerce, among others. With over 600 employees, we are Nepal’s leading FinTech company and the highest tax payer in the IT sector. By 2023, we aim to be among the country’s top 5 businesses in terms of revenue and workforce. eSewa App is available for both iOS and Android devices and it's primary web portal is www.esewa.com.np.

Details / requirements:

Job Description:

  • Customer enrollment, retention, education, KYC verification related tasks monitoring and supervision.
  • Refine the offer value proposition and key messaging
  • Prioritize, support and drive key activities to support marketing execution, such as webinars, advertising, social media, advertising and promotional campaigns
  • Plan and execute inbound and outbound marketing strategies
  • Manage creation and production of sales support assets – internal and external collateral, videos, social media
  • Coordinate support and involvement in key global, regional and country-level events including company-sponsored and external
  • Support content management for internal/external websites, social media postings and other communications
  • Participate in internal communications to broaden service awareness
  • Coordinate development and implementation of launch plans and processes for key new offers
  • Maintain awareness of competitor activities, related news stories, and analyst briefings relevant to our business
  • Correlate and be updated with legal requirements and policies
  • Prepare and meet team SLA and measure team performance
  • Prepare yearly-monthly target, strategies and achievement reports

Qualification:

  • Marketing, communications, and or business degree (Masters)
  • Minimum of 3 years’ experience in marketing, services, sales and commercial experience (sales, marketing, consulting)
  • Some understanding of payment industry or is an asset
  • Very strong written and oral skills, including proficient use of Microsoft Office. especially PowerPoint.
  • It is expected that the candidate in this position may travel up to 20% of the time.
  • Digital Marketing, Social Media and Content Marketing experience
  • Superior relationship building skills
  • Successful experience working in a matrixed environment
  • Knowledge and experience in services is an asset
  • Demonstrates program management and organizational skills.
  • Ability to handle complex projects in a multi-tasking environment, meet deadlines, interact and communicate with individuals/groups at all levels of the organization as well as externally.

Personal Attributes & Competencies:

  • Self-motivated, positive, proactive, and takes the initiative to get things done.
  • Candidate is a team player and has a desire to work with others for broader success.
  • Demonstrates the ability to adapt to new environments and operate successfully in rapid changes.
  • Outstanding time management and organizational skills.
  • Ability to work independently to manage activities to accomplish strategic goals
  • Highly trusted individual who maintains and expects high standards for self and team.

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.  We’re looking for people with a passion for success — on the job and beyond. 

Overview

Category Customer Service
Openings 1
Experience 3+ years
Education MBA
Posted Date 13 Mar, 2018
Apply Before 31 Mar, 2018
City Kathmandu