Call Centre Couselor

Sunaulo Parivar Nepal

Details / requirements:

Sunaulo Parivar Nepal (SPN) is a wellâ€established NGO delivering Family Planning and Sexual Reproductive Health services throughâ€out the country via centres, mobile outreach teams to remote areas and social marketing. It works in partnership with Marie Stopes International UK (MSI), a global social business providing reproductive health services across the world with a mission of ensuring individual's fundamental right to have children by choice not chance.

We are looking for people who want to embrace new ways of working, use their initiative, take on multiple tasks, be a team player, and deliver solid financial results to ensure we can expand our services to more men and women in Nepal.

SPN/MSI is operating call centers for a long time. The main objective of call center is to disseminate accurate, reliable and informed knowledge about sexual and reproductive health including massive promotion of its product and brand. The call center counselors are responsible to relay information on SPN/MSS and attend calls from clients or people with very special competencies. The person should have accurate knowledge on sexual and reproductive health and its components like relationship, contraceptives, safe abortion, etc.

JOB DESCRIPTION:

  • Provide accurate information, counseling and referral on safe abortion
  • Inform and counsel about family planning services, camps, detail information on devices, clear myths and misconception related to FP
  • Provide accurate information and advice to the clients for coping with minor discomfort/complication outlining with the common minor discomforts/complication that the clients usually face after receiving the FP service they have received
  • Counseling clients regarding sexual and reproductive health addressing present or future challenges
  • Motivate clients for informing/reporting us about any kind of problem/complication they are facing
  • Massive information dissemination regarding Marie Stopes Nepal branding and Service Delivery points
  • Maintaining proper data entry in database software and presenting regular reports
  • Referral of  Clients or callers facing complication to related centers/clinics or staffs
  • Refer clients to clinical staff for complex clinical issues
  • Respond to email and text queries, as well as phone queries
  • Eliminate or solve callers problems or issues whether it is through phone call, email, Facebook page, face to face counseling

JOB SPECIFICATION:

  • ANM/ Health related qualification
  • Experience of counselling on reproductive health
  • Good communication skills with ability to communicate clearly in Nepali 
  • Knowledge of and commitment to customer service principles and practices
  • Good data entry and typing skills
  • Comfortable talking about a wide range of sexual issues with men, women and youth

Please visit http://www.msinepal.org.np/index.php?option=cms&id=23 for detail Job descriptions for above positions.

Suitable candidates meeting the above criteria are invited to send a CV and covering letter to recruitment@msinepal.org.np by 07 September 2016.  Only short listed candidates will be invited for the next stage of the recruitment process.

SPN reserves the right to appoint no candidate or to appoint a candidate that does not fulfill all minimum criteria but has the best overall performance during the recruitment process. SPN reserves the right to appoint a lessâ€well qualified candidate at a lower grade. SPN reserves all rights to qualify/disqualify applications in any case.

SPN accepts Nepalese citizens only and encourages women, people of ethnic minorities and Dalits to apply.

Overview

Category Public Health
Openings 3
Experience Not Available
Education ANM
Posted Date 31 Aug, 2016
Apply Before 07 Sep, 2016
City Kathmandu